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Home Retention Outreach Specialist

Company: VirtualVocations
Location: Plano
Posted on: October 28, 2024

Job Description:

A company is looking for a Home Retention Outreach Specialist to assist borrowers in resolving financial issues related to home ownership.



Key Responsibilities

Initiate outbound contact with borrowers to assess their financial situation and identify loss mitigation options
Handle inbound inquiries regarding loss mitigation processes and assist borrowers in submitting necessary documentation
Ensure compliance with federal and state mortgage laws while providing timely updates to borrowers


Required Qualifications and Education

1+ years of experience in mortgage default servicing or loss mitigation preferred
High school diploma or equivalent required; bachelor's degree preferred
Knowledge of FNMA, FHLMC, GNMA, FHA/VA workout requirements
Familiarity with FDCPA, CFPB Servicing Guidelines, and state regulations related to debt collection practices
Ability to work a schedule that includes some Saturdays

Keywords: VirtualVocations, Arlington , Home Retention Outreach Specialist, Other , Plano, Texas

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