Epic Analyst - Ambulatory
Company: CHRISTUS Health
Location: Irving
Posted on: October 9, 2024
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Job Description:
Description Summary: The Clinical Informatics Systems Analyst
Senior is primarily responsible for assisting in the operation and
administration of clinical information systems, collaborating with
clinical and technical associates to enhance workflow methodology
and tools. Support responsibilities include application support of
medium to high complexity for acute and non-acute care clinical
applications for a large, multi-regional healthcare system;
provides incident, change and problem management support following
the outlined ITIL processes. This position must possess sufficient
detailed healthcare knowledge and systems expertise to support
assigned clinical application(s). This position requires the
ability to work with minimal supervision. This position is exempt.
Responsibilities: Meets expectations of the applicable OneCHRISTUS
Competencies: Leader of Self, Leader of Others, or Leader of
Leaders. Collaborate with Clinical Informatics colleagues across
the enterprise to drive strategic goals and vision for the
department and CHRISTUS Health. Collaborate with Clinical
Informatics colleagues to focus on standardized best practice
workflow processes and clinical content to ensure alignment across
all ministries in order to create efficiencies that improve patient
safety. Collaborate with technical colleagues to help identify any
infrastructure related issues that have resulted in clinical
application issues. Develop, test, implement, support, and maintain
assigned clinical applications, solutions and business processes to
meet operational and technical requirements. Demonstrates strong
communication and interpersonal skills when interacting with other
people, both individually and in groups. Demonstrate sound
understanding of clinical practice as it pertains to the
integration of clinical information systems and impact on end
users. Assist in reporting any identified clinical information
systems compliance issues/concerns and escalate utilizing proper
chain of command. Provide on-going end user clinical information
systems support with all upgrades, new releases and enhanced
functionality. Assist with communication to clinical end user
system changes, new functionality, workflow process changes, and
downtime procedures as they relate to the electronic medical
record. Foster relationships with ministry leadership and
departments such as Information Services, Quality, Case Management,
Revenue Cycle, and Finance to ensure effective communication, to
meet business and financial requirements. Prioritize, coordinate,
and implement updates and requested changes to clinical information
systems. Provides effective customer service by being courteous,
polite and friendly at all times. May be required to work long
hours during critical problems and on-call rotation. Responsible
for other duties and special projects as assigned. Perform in-depth
analysis of workflows, data collection, report details, and other
technical issues associated with clinical information systems.
Troubleshoot and/or resolve application issues and escalate more
complex issues as appropriate. Independently provides guidance and
leadership on quality assurance and testing initiatives.
Demonstrates ability to lead team through complex integrated
testing processes. Able to manage testing projects as necessary.
Quickly and decisively takes action in fast changing, unpredictable
situations. Shows tremendous amount of initiative in tough
situations. Is exceptional at spotting and seizing opportunities.
Proactively plans projects and tasks within application. Applies
advanced level understanding of assigned clinical/business
operations, processes, and workflows. Discusses, and identifies
dependencies with project team members and stakeholders. Maintains
collaborative customer relationships; Ensures the needs of the
customer are fully represented in all updates. Possesses the skill
to develop strong and positive relationships with client management
at all levels. Is respected by the client as an expert and end
users demonstrate confidence in the individual. Provides clear and
organized status reporting on key project areas to be used as
external communications to stakeholders. Coordinates team members
to gather information and prepare organized, consistent, and
accurate status reporting. Demonstrates an advanced level of
application understanding, and applies expertise to help meet
customer goals and outcomes. Tackles new problems using
experimentation, including successes and failure experiences.
Creative problem solving beyond standard recommendations and
practice. Contributes to strategy discussions by proactively
identifying options with associated pros and cons with team
members, stakeholders and leaders. Consistently displays superior
judgment. Reputation for high-quality decisions. Able to understand
complex requirements of end users and project goals and propose
technical solutions for multifarious design, configuration needs.
Able to independently analyze, design, and configure the
application. Ability to teach team members complex design,
configuration. Proactively and independently troubleshoot and
resolve complex incidents and requests without direction. Design,
configuration and deliverables demonstrate exceptional ability to
address complex end user needs. Quality has the confidence of
project management. Sets the bar for project team quality work.
Independently manages medium to large scale and complex
projects/requests. Collaborates with team members as needed. Leads
and evaluates process and requirements analysis, including process
mapping though current flow charts, documents, future needs/plans,
requirement elicitation, stakeholder analysis, and specification
gathering on complex projects/requests. Responsible for completing
gap analysis, and providing cross application recommendations. Must
have strong knowledge of clinical information systems, clinical
informatics, data management and administration. Must have advance
knowledge of Microsoft Office products. Must have excellent verbal
and written skills, strong interpersonal skills, and the ability to
work independently and as a member of a team. Must have excellent
project management and communication skills, both verbal and
written. Must have proven ability (preferably within Christus) to
independently and successfully lead multidisciplinary team
initiative. Requirements: Bachelor's degree or 4 years of
clinical/technical application experience in lieu of degree,
strongly preferred Preferred 5-7 years previous clinical
information systems experience or equivalent Preferred 2 years
project management experience or equivalent Valid Driver's License
Epic certification/accreditation/self-proficiency in relevant
application required; multiple
certification/accreditation/self-proficiency in relevant
applications preferred. Work Type: Full Time EEO is the law - click
below for more information: We endeavor to make this site
accessible to any and all users. If you would like to contact us
regarding the accessibility of our website or need assistance
completing the application process, please contact us at (844)
257-6925.
Keywords: CHRISTUS Health, Arlington , Epic Analyst - Ambulatory, Professions , Irving, Texas
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